Pre-contract Information Form

This form explains the main terms before you place an order on herbaclean.com.tr. The order-specific products, quantities, VAT-inclusive prices, discount, shipping, total, delivery/billing addresses, and selected payment method shown in the checkout summary form an integral part of this disclosure.

Document version: preliminary-information-2026-07-15.1

1 — Seller information

Seller: NORM KOZMETİK PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Mecidiye Mah. Selçuk Cad. No:85 İç Kapı No:1, 34930 Sultanbeyli / İstanbul
Phone: 0216 399 41 31 · Email: info@normbitkisel.com
MERSIS No · Tax office / No: 0537054258100011 · Sultanbeyli / 5370542581

2 — Products and order summary

Core product characteristics appear on product pages. Product names, stock codes, quantities, line amounts, discounts, shipping, and the VAT-inclusive total appear in the checkout summary. Price and stock are revalidated server-side; payment is not started for an item that cannot be verified.

3 — Payment and invoice

The selected payment method and final amount are shown at checkout. If card payment is offered, card data is entered on iyzico's secure page and is not stored by the Seller. Bank transfer is selectable only when enabled, and the order-bound account, amount, and reference are then shown after the order. The invoice is issued from the billing details supplied at checkout.

4 — Delivery

The order is sent to the delivery address shown at checkout and delivered no later than 30 days. The exact shipping amount is included in the total. Carrier and tracking details are linked to the order and notified after dispatch.

5 — Right of withdrawal and exceptions

You may exercise the right of withdrawal within 14 days of delivery. Return shipping is free with the contracted carrier named in the return instructions and the pre-payment order summary; hand the goods to that carrier within 14 days after notice. The refund is made within 14 days after that handoff, or after the Seller receives the goods if another carrier is used. Products opened after delivery whose return is unsuitable for health or hygiene reasons, perishable products, and personalized products may fall within an exception when the legal conditions apply. Any product-specific exception is disclosed on the product page and retained with the order's legal record.

For notice and return steps, use the Returns and Exchanges page or contact the Seller through the channels above. Statutory rights for defective goods remain unaffected.

6 — Personal data

Information on personal data processed for the order is provided in the KVKK Privacy Notice. Acknowledging this form is not consent to advertising or campaign messages.

7 — Dispute applications

You may apply to a Consumer Arbitration Committee within its current jurisdiction and monetary limits. For other disputes, an application to a mediator is mandatory under Article 73/A of Turkish Consumer Law No. 6502 before filing a case with the Consumer Court.

8 — Confirmation and durable record

Acknowledgement of this form and acceptance of the Distance Sales Agreement are collected separately. The order button states that the order entails an obligation to pay. Document versions, content digests, and the server-priced order summary are retained with tamper-evident integrity; durable document links are included in the confirmation email.